enTECH@home
The enTECH@home program provides older adults with free phone- or email-based technology support. Common challenges that our volunteers have resolved include:
Creating an email account
Connecting a printer
Using Microsoft word
As a volunteer with the enTECH@Home program, you will be sent a ‘ticket’ once or twice a month. You will be responsible for contacting the individual, via phone or email to provide the appropriate support. The support sessions usually last about 15 minutes. It is dependent on how complicated the issue is and how much experience the individual has with technology. The enTECH@Home volunteers will be split into two teams:
Technical Help
The Volunteers on the Technical Help Team will be assigned ‘tickets’ that are associated with technical issues. This can include:
Resetting a password
Connecting a printer
Trouble connecting WI-FI
Technology Coach
The Volunteers on the Technology Coach Team will be assigned ‘tickets’ where the individual is looking to learn a new technology-based skill. This can include:
How to use YouTube
How to use Email
How to use Microsoft Word
Outreach presentations
Over the last year, enTECH has partnered with many different organizations that work with older adults to provide presentations on technology. We have partnered with organizations including the City of Cambridge, the Kitchener Downtown Community Health center and CCCARE at the University of Waterloo. We have presented on topics including iPad basics, how to use social media, how to use Email, and much more! These presentations last about 30-45 minutes, and they have been very successful!
If you are interested in volunteering with any of the enTECH@Home programs listed above, please fill out the form here.